Health Communication Specialist

Consulting firm in Gaithersburg, MD seeks a Health Communication Specialist to be based on-site our
client facility located in Rockville, MD.
The Health Communication Specialist is responsible for responding to inquiries from members of the
public, health professionals, and researchers through email, standard mail, telephone, fax, and social
media channels. This role will include using appropriate health information and National Institutes of
Health (NIH) and National Institute of Allergy and Infectious Diseases (NIAID) research resources to
develop accurate responses to public inquiries and provide referrals to approved health resources
and/or other offices and government agencies. The position of Health Communication Specialist
involves quick-turnaround knowledge acquisition about the NIH, including NIAID, biomedical research
program; leadership opportunities; and direct client interactions.
RESPONSIBLITIES
 Perform duties onsite at the client’s office.
 Respond quickly to written (email, standard mail, fax, and social media) and telephone inquiries
from members of the public, including health professionals, scientists, researchers, patients and
family members, and students in a timely, accurate, analytic, and articulate manner.
 Use appropriate NIH, including NIAID, research and other scientific and health information
resources to accurately and analytically respond to inquiries on health topics relevant to the
NIH, including NIAID, research portfolio and related activities.
 Develop appropriate, analytic, and accurate written and oral responses to communicate
scientific and health information to the public.
 Stay abreast of NIAID, NIH, and other HHS news releases, research topics and findings and
health information relevant to the Institute and other HHS entities.
 Work independently, collaboratively, and effectively to product high-quality responses to
inquiries to NIAID that are up-to-date and responsive to the question.
 Learn, test, use, and manage the customer relationship management system and call center
phone system; train staff on those systems.
 Prepare weekly, monthly, and other reports for SCG and the Institute.
 Collaborate with Institute staff, including but not limited to, public inquiries and media staff, IT
staff, and subject matter experts; participate and propose solutions/troubleshoot in team
meetings.
 Collaborate with SCG team members; participate in regularly scheduled meetings.
 Help develop and/or update inquiry response training materials and policy and procedures
manuals.
 Identify staff training needs; help to develop and implement training and mentoring programs to
address those needs.
 Identify potential areas to improve inquiry response processes as needed.

EDUCATION
 Master’s degree in science and/or science-related and/or public health or public health or
scientific communications or policy fields

QUALIFICATIONS
 Experience with infectious, immunologic, and/or allergic diseases and/or biomedical research
preferred
 Excellent written and oral communication skills
 Excellent analytical, problem-solving, and organizational skills
 Ability to perform complex searches for health information on the Internet, assess the relevance
of the results, and translate relevant findings to the public. Knowledge of Government health
information resources; familiarity with PubMed, clinicaltrials.gov and other health resources
preferred.
 Experience in responding to inquiries from members of the public and other entities by
telephone and through written/email communication preferred but not required.
 Ability to work in software systems, such as Microsoft CRM, and call center telephone systems,
such as Clarity Connect.
 Familiarity with the Congressional process and/or controlled correspondence a plus.
 Ability to work independently and with a team to complete tasks.
Interested candidates should submit resume and cover letter.
SCG is committed to creating a diverse environment and is proud to be an equal opportunity employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion,
gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or
veteran status.

KPMG Manager

Support government agencies with reviewing comments raised by public commenters in response to proposed rulemakings. This will include comment categorization, assignment of stakeholder type, summarization, generation of metrics, and the development of deliverables such as Excel-based comment analysis and summary reports.

 

Will work with the KPMG project team to incorporate emerging technologies in this traditionally fully manual process to accelerate and increase the quality of the processing of public comments, while exploring additional use cases.

 

  • Education
    • BA / BS degree
    • Juris Doctorate (JD) degree or other policy analysis background preferred
  • Technical & Soft Skills
    • Experience leading regulatory-driven projects for the Federal government
    • Familiarity with the government’s rulemaking lifecycle process
    • Experience analyzing public comments submitted in response to requests for information (RFIs) and proposed rulemakings
    • Experience with policy analysis (across multiple agencies / policy domains is ideal)
    • Strong writing skills
    • Excels at critical thinking, intellectual curiosity, questioning and understanding of facts
  • Client Management
    • Strong communication skills. Able to lead client discussions, collect requirements, and translate into logical workplans and strong work products.
    • Adapts quickly to solve business problems. Anticipates future client needs.
  • Team Management
    • Works collaboratively, fostering the exchange of ideas to generate the best work products for our client
    • Experience managing work of multiple team members
    • Experience reviewing and verifying client-readiness and accuracy of teamwork products. Focuses on quality and delivery excellence
  • Engagement Management
    • Experience managing schedule, scope, risk, and budget
    • Experience developing project status reports
  • The following are not required but preferred:
    • Experience with product development
    • Experience with applying emerging technologies to address client challenges